{"id":10904,"date":"2023-02-28T17:49:27","date_gmt":"2023-02-28T14:49:27","guid":{"rendered":"https:\/\/www.hellascar.com\/?page_id=10904"},"modified":"2023-11-15T14:10:52","modified_gmt":"2023-11-15T11:10:52","slug":"avance-car-rental-terms-conditions","status":"publish","type":"page","link":"https:\/\/www.hellascar.com\/en\/avance-car-rental-terms-conditions\/","title":{"rendered":"AVANCE &#8211; Car Rental Terms &#038; Conditions\u00a0"},"content":{"rendered":"<p>&nbsp;<\/p>\n<div class=\"container\">\n<div id=\"primary\" class=\"page-content-wrapper\">\n<div id=\"post-6462\" class=\"post-6462 page type-page status-publish hentry\">\n<div class=\"page-single-content\">\n<div class=\"elementor elementor-6462\" data-elementor-type=\"wp-page\" data-elementor-id=\"6462\">\n<div class=\"elementor-inner\">\n<div class=\"elementor-section-wrap\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3f69ad elementor-section-boxed elementor-section-height-default elementor-section-height-default jet-parallax-section\" data-id=\"b3f69ad\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;8ac920d&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c20b2ff\" data-id=\"c20b2ff\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-f93ce96 elementor-widget elementor-widget-text-editor\" data-id=\"f93ce96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong>Reservations:<br \/>\n<\/strong>All reservations are made based on the vehicle category, not for a specific model.<br \/>\nIn case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, Avance reserves the right to provide to the customer a higher category car, at no extra charge for the customer.<\/p>\n<\/div>\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong>Driver&#8217;s age:<\/strong><br \/>\n23 years old is the minimum age requirement for using cars of categories A,B,C and D; 25 years of age is the minimum age requirement for the rest of car categories. Maximum age is 75.<\/p>\n<\/div>\n<p><strong>Guarantee:<\/strong><\/p>\n<p>A credit card under the name of the driver is required for guarantee upon delivery of the car. Upon arrival, the station will preauthorize\/charge an amount from the driver&#8217;s credit card as a deposit for guarantee which will be fully released\/refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 14 business days, depending on the issuing bank of the credit card. The amount of the deposit varies according to the car group.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><strong>Means of Payment:<\/strong><br \/>\nThe Renter is required to produce a credit card as a guarantee for the rental, even if payment is made in cash. Rental is prepaid. Accepted Credit\/ Debit Card are Visa and Mastercard.<\/p>\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-f93ce96 elementor-widget elementor-widget-text-editor\" data-id=\"f93ce96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong>Driving license:<\/strong><br \/>\nProduction of a valid license for driving in the Greek territory and the E.U., issued at least 1 year prior to the rental\u2019s starting date, is required. Citizens of countries outside the E.U. are required to be in possession of a driver\u2019s license valid both in Greece and in the European Union, or otherwise holders of an international driver\u2019s license.<\/p>\n<p><strong>Road Assistance:<\/strong><br \/>\nAvance cars are covered by 24-hours road assistance. Road assistance\u2019s contact details are stated on the rental contract.<\/p>\n<\/div>\n<p><strong>Fuel:<\/strong><br \/>\nThe renter has to return the car with the same quantity of fuel it had when collected. In case the car is returned with a quantity of fuel less than the original (namely, less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference. No customer refund is provided in case of the car returned with a quantity of fuel greater than that collected. Vehicles are delivered with a minimum quantity of fuel, corresponding to \u00bc of the reservoir.<\/p>\n<p><strong>Accident:<\/strong><br \/>\nIn case of an accident, the customer is charged with 37\u20ac for the accident file administration costs.<\/p>\n<\/div>\n<p><strong>Replacement:<\/strong><\/p>\n<p>Where replacement of the vehicle deemed as necessary, up to 24 hours are required for areas in the Mainland, while for any other area within the Greek territory, a period of up to 72 hours is required. Driving outside road Network is prohibited.<br \/>\nIf it is proven in the end that the replacement of the vehicle is not deemed necessary, then the lessee will be charged with transportation costs.<\/p>\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong>Traffic tickets \u2013 Fines:<\/strong><br \/>\nTraffic tickets and fines due to violations of the Highway Code are borne by the Renter. In addition, the Renter undertakes the payment of management costs, where required.<\/p>\n<p><strong>Cancellation Fee<\/strong><br \/>\n<strong>Low Season:<\/strong> Cancellation of a reservation must be done at least same day prior to the scheduled date and hour of commencement of the vehicle\u2019s rental (always according to the exact hour of reservation), as this has been made in the company\u2019s reservations system with no extra charge. <strong>High Season<\/strong> (Pick up July &#8211; August): In case of a cancellation notice received by Avance less than fourty eight (48) hours prior to the scheduled commencement of the vehicle\u2019s, there shall be 50% of total amount cancellation fee applied.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-f93ce96 elementor-widget elementor-widget-text-editor\" data-id=\"f93ce96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong>After hours deliveries \u2013 collections:<\/strong><br \/>\nCustomer extra charge: 25\u20ac.<\/p>\n<p><strong>Out of station deliveries \u2013 collections:<\/strong><br \/>\nDeliveries and collections out of stations take place upon request by the customer. The extra charge for deliveries-collections within cities is 15\u20ac+VAT, while for out-of-town deliveries-collections, the cost is 25\u20ac+VAT, plus 1.45\u20ac+VAT per km.<\/p>\n<p><strong>Additional driver:<\/strong><br \/>\nFirst additional driver is free of charge. Second or more drivers with additional charge. The maximum number of drivers is set at 3 persons.<\/p>\n<p><strong>Child seat:<\/strong><br \/>\nThe charge for child seat is set at 5\u20ac\/day upon request by the customer and based on the company\u2019s availability; the maximum charge is set at 50\u20ac\/rental.<\/p>\n<p><strong>Snow chains:<\/strong><br \/>\nThe charge for snow chains is set at 10\u20ac\/day upon request by the customer and based on the company\u2019s availability; the maximum charge is set at 50\u20ac\/rental.<\/p>\n<p><strong>Mileage:<\/strong><br \/>\nFree mileage is provided for rentals of more than 3 days\u2019 duration. For rentals of a duration less than 3 days, prices include a 100 km\/day limitation. In the latter case, should the renter wish for free mileage, it can opt for the free mileage package, at a charge according to the pricelist applicable from time to time. Otherwise, for each additional kilometer over and above 100km\/day, the customer will be charged, upon return of the vehicle, with an amount of 0.05\u20ac+VAT per kilometer for passenger cars, or with 0.15\u20ac+VAT per km for minivans.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>INSURANCES:<\/strong><\/p>\n<p><strong>CDW \u2013 Collision Damage Waiver:<\/strong><\/p>\n<p><strong>The renter is fully released of the liability for any car damage:<\/strong><\/p>\n<ul>\n<li>over 700\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract for the A,B,C,GM,GM3 categories<\/li>\n<li>over 800\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract for the C1C,C2C,C2CM,D,DD,DDD,DX,G2,G2X,K categories<\/li>\n<li>over 950\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract for the F7,FAD,FFD,FR1,G4,GD,GQ,H1,J1,J2,K2,K2F,K2MAN categories<\/li>\n<li>over 1250\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract for the F1,F2D,F3D,FDFF1,FFL,FFO,FR2,J4,J4H,J5,J7 categories<\/li>\n<li>over 1500\u20ac +VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract for the E-JL,L1 categories<\/li>\n<li>over 2000\u20ac +VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract for the JL,J3,L3 categories<\/li>\n<\/ul>\n<p>As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.<\/p>\n<p><strong>SCDW \u2013 Super Collision Damage Waiver:<\/strong><\/p>\n<p>The renter is fully released of the liability for any car damage:<\/p>\n<ul>\n<li>over 350\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of 6\u20ac on top of the CDW for each rental day in respect of the categories A,B,C,GM,GM3<\/li>\n<li>over 400\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of 7\u20ac on top of the CDW for each rental day in respect of the\u00a0categories C1C,C2C,C2CM,D,DD,DDD,DX,G2,G2X,K<\/li>\n<li>over 475\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of 8\u20ac on top of the CDW for each rental day in respect of the\u00a0categories F7,FAD,FFD,FR1,G4,GD,GQ,H1,J1,J2,K2,K2F,K2MAN<\/li>\n<li>over 625\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of 9\u20ac on top of the CDW for each rental day in respect of the\u00a0categories F1,F2D,F3D,FDFF1,FFL,FFO,FR2,J4,J4H,J5,J7<\/li>\n<li>over 750\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of 15\u20ac on top of the CDW for each rental day in respect of the\u00a0categories E-JL,L1<\/li>\n<li>over 1000\u20ac+VAT provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of 25\u20ac on top of the CDW for each rental day in respect of the\u00a0categories JL,J3,L3<\/li>\n<\/ul>\n<p>As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.<\/p>\n<p><strong>FDW \u2013 Full Damage Waiver:<\/strong><\/p>\n<p>The renter is fully released of the liability for any car damage provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of:<\/p>\n<ul>\n<li>12\u20ac on top of the CDW for each rental day in respect of the categories A,B,C,GM,GM3<\/li>\n<li>14\u20ac on top of the CDW for each rental day in respect of the categories C1C,C2C,C2CM,D,DD,DDD,DX,G2,G2X,K<\/li>\n<li>16\u20ac on top of the CDW for each rental day in respect of the categories F7,FAD,FFD,FR1,G4,GD,GQ,H1,J1,J2,K2,K2F,K2MAN<\/li>\n<li>18\u20ac on top of the CDW for each rental day in respect of the categories F1,F2D,F3D,FDFF1,FFL,FFO,FR2,J3,J4,J4H,J5,J7<\/li>\n<li>30\u20ac on top of the CDW for each rental day in respect of the categories E-JL,L1<\/li>\n<li>50\u20ac on top of the CDW for each rental day in respect of the categories JL,J3,L3<\/li>\n<\/ul>\n<p>As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.<\/p>\n<p><strong>Damage to Convertible Soft Top is not covered and will be paid in full by the customer.<\/strong><\/p>\n<p><strong>PAI \u2013 Personal Accident Insurance:<\/strong><\/p>\n<p>The renter is not covered by a \u201cDriver\u2019s Insurance\u201d (PAI), unless he\/she accepts and signs the relevant term of the company\u2019s contract and pays the amount of: 10\u20ac\/ rental day for all categories of vehicles.<\/p>\n<p>Maximum amount of insurance compensation payable: 15,000 Euros.<\/p>\n<p><strong>Insurance Limits:<\/strong><\/p>\n<p>Vehicles are insured against third parties (excluding the driver) for death and bodily harm up to the amount of one million two hundred and twenty thousand Euros (1,220,000.00\u20ac) per accident and for material damages by third parties (excluding the AVANCE vehicle) up to the amount of one million two hundred and twenty thousand Euros (1,220,000.00\u20ac). In case of change of the above limits, the minimum limits, as defined by the applicable Greek legislation, shall always apply. Damages exceeding the insurance coverage limit, or excluded by it, shall be fully paid by the customer.<\/p>\n<p><strong>LW: Tire and glass break coverage:<\/strong><\/p>\n<p>The renter is fully released of the liability for any damage to the car\u2019s tires or glass only provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of:<\/p>\n<p>10\u20ac\/ rental day for the categories A,B,C,GM,GM3<\/p>\n<p>12\u20ac\/ rental day for the categories C1C,C2C,C2CM,D,DD,DDD,DX,G2,G2X,K<\/p>\n<p>14\u20ac\/ rental day for the categories F7,FAD,FFD,FR1,G4,GD,GQ,H1,J1,J2,K2,K2F,K2MAN<\/p>\n<p>15\u20ac\/ rental day for the categories F1,F2D,F3D,FDFF1,FFL,FFO,FR2,J4,J4H,J5,J7<\/p>\n<p>25\u20ac\/ rental day for the categories E-JL,L1<\/p>\n<p>45\u20ac\/ rental day for the categories JL,J3,L3<\/p>\n<p><strong>Theft :<\/strong><\/p>\n<p>The renter is fully released of the liability for any damage to the car in the event of theft, provided he\/she accepts and signs the relevant terms of the company\u2019s contract and pays the amount of:<\/p>\n<p>10\u20ac\/ rental day for the categories A,B,C,GM,GM3<\/p>\n<p>12\u20ac\/ rental day for the categories C1C,C2C,C2CM,D,DD,DDD,DX,G2,G2X,K<\/p>\n<p>14\u20ac\/ rental day for the categories F7,FAD,FFD,FR1,G4,GD,GQ,H1,J1,J2,K2,K2F,K2MAN<\/p>\n<p>15\u20ac\/ rental day for the categories F1,F2D,F3D,FDFF1,FFL,FFO,FR2,J4,J4H,J5,J7<\/p>\n<p>25\u20ac\/ rental day for the categories E-JL,L1<\/p>\n<p>45\u20ac\/ rental day for the categories JL,J3,L3<\/p>\n<p>Main condition for the above coverage is the absence of negligence, even slight, or of unlawful conduct during the vehicle\u2019s rental.<\/p>\n<p><strong>Claims\/Complaints:<\/strong><\/p>\n<p>Are accepted by email only at <span style=\"color: #0000ff;\">customer-service@avance.gr<\/span> maximum 30 days after the completion of the rental. Avance reserves the right to respond within 10 business days.<\/p>\n<p><strong>Car transport out of the country:<\/strong><\/p>\n<p>Transport and driving of the vehicle outside the borders of the Greek Territory is prohibited.<\/p>\n<p><strong>Ferry Restrictions:<\/strong><\/p>\n<p>Transport by ship is prohibited unless company&#8217;s written approval is advised to the customer upon arrival. Additional charges may occur locally depending on location and may vary between 15\u20ac &#8211; 300\u20ac. No insurance covers any accident that will happen on board.<br \/>\nIn case the Vehicle breaks down on an island, Avance will not be able to provide a replacement locally. The rental vehicle will have to, if possible, be repaired locally in case of mechanical damage and any expenses will be refunded upon client&#8217;s return once all necessary invoices issued to our corporate details is provided. In any case, the renter must contact Avance before proceeding to any actions and advise the cost of the damage.<br \/>\nIf the rental vehicle is immobilized, the renter will be responsible to arrange and pay for the transfer of the car to the nearest land destination, to which will be provided with a replacement vehicle.<\/p>\n<p>For the car\u2019s transport by ship, the company\u2019s written approval is required.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!--more--><\/p>\n<p><!--more--><\/p>\n<p><!--more--><\/p>\n<p><!--more--><\/p>\n<p>&nbsp;<\/p>\n<div class=\"elementor elementor-9341 elementor-location-footer\" data-elementor-type=\"footer\" data-elementor-id=\"9341\">\n<div class=\"elementor-section-wrap\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-663efa47 save15percent elementor-section-boxed elementor-section-height-default elementor-section-height-default jet-parallax-section\" data-id=\"663efa47\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;9b31d4d&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n<div class=\"jet-parallax-section__layout elementor-repeater-item-9b31d4d jet-parallax-section__scroll-layout\"><\/div>\n<\/section>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Reservations: All reservations are made based on the vehicle category, not for a specific model. In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, Avance reserves the right to provide to the customer a higher category car, at no extra charge for [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10904","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AVANCE - Car Rental Terms &amp; Conditions\u00a0 | Hellascar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellascar.com\/en\/avance-car-rental-terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AVANCE - Car Rental Terms &amp; Conditions\u00a0 | Hellascar\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Reservations: All reservations are made based on the vehicle category, not for a specific model. 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